This document explains the terms and conditions (Terms) on which The Riding Company supplies any of the products (Products) listed on our website www.theridingcompany.com (the Website) to you. Please read these Terms carefully before purchasing anything from the website. You acknowledge that by ordering any of our products, you agree to be bound by these Terms.
There is a seperate page for our Holiday Terms & Conditions.

Please print and retain a copy of these Terms for future reference.

  1. Information about The Riding Company
  2. Website availability
  3. Your status
  4. How the contract is formed between you and the partner
  5. The Riding Company's status
  6. Consumer rights
  7. Availability and delivery
  8. Risk
  9. Price and payment
  10. The Riding Company's refund policy
  11. The Riding Company's liability
  12. Data protection and privacy policy
  13. Intellectual property rights
  14. Written communications
  15. Notices
  16. Transfer of rights and obligations
  17. Events outside our control
  18. Waiver
  19. Severability
  20. Entire agreement
  21. Our right to vary the terms
  22. Law and jurisdication
  1. Information about The Riding Company.
    1. The website is operated by The Riding Company in England and Austria under the trading name of The Riding Travel Company Ltd and registered in England, number: RU48824.
  2. Website availability.
    1. The Riding Company may suspend the website for any reason whatsoever, including but not limited to repairs, planned maintenance or upgrades, and shall not be liable to you for any such suspension.
    2. The Riding Company reserves the right to make any changes to the website or to discontinue any aspect or feature of the website without prior notice.
    3. In the event that The Riding Company, in its sole discretion, considers that you are making any illegal and/or unauthorised use of the website, and/or your use of the website is in breach of these Terms, The Riding Company reserves the right to take any action that it deems necessary, including terminating without notice your use of the website and, in the case of illegal use, instigating legal proceedings.
  3. Your status.

    By placing an order to purchase Products (Order) through the website, you warrant that:

    1. You are legally capable of entering into binding contracts; and
    2. You are at least 18 years old; and
    3. You are resident in the United Kingdom.
  4. How the contract is formed between you and the partner.
    1. After placing an Order, you will receive an email from The Riding Company acknowledging that The Riding Company have received your order. Please note that this does not mean that your Order has been accepted. Your Order constitutes an offer to The Riding Company to buy a Product from the third party that offers the Product for sale via the Website (the Partner). All orders are subject to acceptance by the Partner, and the Partner will confirm such acceptance to you by sending you an email that confirms that the Product has been dispatched (the Dispatch Confirmation). The contract between the Partner and you (Contract) will only be formed when the relevant Partner sends you the Dispatch Confirmation.
    2. Each Contract relates only to those Products whose dispatch the Partner has confirmed in the Dispatch Confirmation. The Partner shall not be obliged to supply any other Products which may have been part of your Order until the dispatch of such Products has been confirmed by way of a Dispatch Confirmation.
    3. For the avoidance of doubt, your contract with The Riding Company relates only to your use of the Website and the Services available therein.
  5. The Riding Company's status.
    1. The Riding Company may provide links on the Website to the websites of other companies, whether affiliated with The Riding Company or not. The Riding Company cannot give any undertaking that products you purchase from any third party sellers will be of satisfactory quality, and any such warranties are disclaimed by The Riding Company absolutely. This disclaimer does not affect your statutory rights against any third party seller.
    2. The Riding Company is not the vendor of the Products, rather it provides services to you and the relevant Partners to allow you and Partners to contract online for the supply of Products.
    3. If you have any issues with a Product or an Order that has been sent out to you, please raise these directly with the relevant Partner.
  6. Consumer rights.
    1. If you are contracting as a consumer, you may be able to cancel a Contract at any time within seven working days, beginning on the day after you received the relevant Product. In this case, you will receive a full refund of the price paid for the Products in accordance with our refunds policy.
    2. To cancel a Contract, you must inform the relevant Partner in writing and return the Product(s) to that Partner immediately, in the same condition in which you received them, and at your own cost and risk.
    3. You will not have any right to cancel a Contract for the supply of any products which by reason of their nature cannot be returned, for example, without limitation, any bespoke product which would be no longer marketable to other customers; any personal products such as jewellery (especially earrings); any large items of furniture which are often specially made when ordered; any homeware that is made up in your own choice of fabric or material, such as lampshades, throws, cushions or other items and any piece of art, sculpture, ceramics or other creation that are often produced to meet a particular order.
    4. The provisions of this paragraph 6 do not affect your statutory rights.
  7. Availability and delivery.
    1. Your Order will be fulfilled by the delivery date set out in the Dispatch Confirmation.
    2. Fulfilment of Orders will be carried out by third party suppliers or distributors and as such The Riding Company may not be able to control precisely how and when orders are sent out.
  8. Risk.
    1. The Products will be at your risk from the time of delivery.
  9. Price and payment.
    1. The price of any products will be as quoted on the website from time to time, except in cases of obvious error.
    2. These prices do not include VAT and delivery costs. Delivery costs will be added to the total amount due as set out in the delivery options offered by the relevant Partner.
    3. Prices are liable to change at any time, but changes will not affect orders in respect of which you have already been sent a Dispatch Confirmation.
    4. The website contains a large number of products and it is always possible that, despite our best efforts, some of the products listed on the website may be incorrectly priced. The Riding Company will usually verify prices as part of our dispatch procedures so that, where a product's correct price is less than our stated price, The Riding Company will charge the lower amount when dispatching the Product to you. If a Product's correct price is higher than the price stated on the Website, the relevant Partner will normally, at its discretion, either contact you for instructions before dispatching the product, or reject your order and notify you of such rejection.
    5. Neither The Riding Company nor the relevant Partner is under any obligation to provide the product to you at the incorrect (lower) price, even after a Dispatch Confirmation has been sent to you, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mis-pricing.
  10. The Riding Company's refund policy.
    1. All requests for refunds must be directed to The Riding Company as the relevant Partner's agent in this regard, but may be handled by the relevant Partner.
    2. When you return a product to the Partner (for instance, because you have cancelled the contract, or have notified The Riding Company in accordance with paragraph 14 that you do not agree to any change in the terms or in any of The Riding Companyl's policies, or because you claim that the product is defective), The Riding Company or the relevant Partner will examine the returned product and will notify you of any refund via email within a reasonable period of time. The Riding Company will usually refund any money received from you using the same method originally used by you to pay for your purchase. The Riding Company will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day that it confirmed to you via email that you were entitled to a refund for delivery of the product.
    3. Products returned by you because of a defect will be refunded in full.
    4. Products returned by you within the seven day cooling off period (referred to in paragraph 6a above) will be refunded in full.
  11. The Riding Company's liability.
    1. Except as otherwise set out below, The Riding Company's liability in connection with any product purchased through the website is strictly limited to the purchase price of that product.
    2. Paragraph 11a above does not exclude or limit in any way The Riding Company's liability:
      1. For death or personal injury caused by The Riding Company's negligence;
      2. Under section 2(3) of the Consumer Protection Act 1987;
      3. For fraud or fraudulent misrepresentation; or
      4. For any matter for which it would be illegal for The Riding Company to exclude, or attempt to exclude, The Riding Company's liability.
    3. The Riding Company accepts no liability for any loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data, waste of management or office time or for any indirect or consequential loss or damage of any kind however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.
    4. The information provided on the website by The Riding Company, is intended as information only and does not constitute advice. Therefore, it must not be relied on to assist in making or refraining from making a decision, or to assist in deciding on a course of action.
    5. Where the website includes views, opinions, advice and recommendations made by third parties, these views, opinions, advice and recommendations are not endorsed by The Riding Company and, to the maximum extent permitted by law, The Riding Company shall not be liable on account of the accuracy, defamatory nature, completeness, timeliness or otherwise of such views, opinions, advice and recommendations.
    6. The material on the website is provided 'as is', without any conditions, warranties or other terms of any kind.
    7. To the maximum extent permitted by law, The Riding Company expressly excludes all representations, warranties, obligations and liabilities in connection with the website or other third party websites, and the information provided therein.
  12. Data protection and privacy policy.
    1. The Riding Company is committed to protecting:
      1. the privacy of users of the website; and
      2. the confidentiality of the information provided to it by users of the website.
    2. The Riding Company is the data controller of your data submitted using the website.
    3. The Riding Company reserves the right to gather information relating to use of the website. By using the website you consent to collection and use of this information by the The Riding Company and by creating an account at the website you consent to The Riding Company contacting you to provide you with newsletters and marketing information.
    4. Information about users of the website may be stored in a cookie (a small file that is sent by our web server to your computer), which can be accessed when you make return visits to the website.
  13. Intellectual property rights.
    1. Other than in relation to links to third party websites, The Riding Company owns or has a licence to use all right, title and interest in and to the website, including without limitation all copyright and any other intellectual property rights therein. These Terms shall not be construed to convey title to or ownership of the website or the data contained therein to the user. All rights in and to the website not expressly granted hereunder are reserved by The Riding Company.
    2. You are granted a non-transferable, non-exclusive, royalty-free, revocable licence to view the content of the website.
    3. You are expressly prohibited from:
      1. reproducing, copying, editing, transmitting, uploading or incorporating into any other materials, any of the website; and
      2. removing, modifying, altering or using any registered or unregistered marks/logos owned by The Riding Company, and doing anything which may be seen to take unfair advantage of the reputation and goodwill of The Administrator or could be considered an infringement any of the intellectual property rights owned and/or licensed to The Riding Company without first obtaining the written permission of The Riding Company.
  14. Written communications.
    1. Applicable laws require that some of the information or communications The Riding Company send to you should be in writing. When using the website, you accept that communication with The Riding Company will be mainly electronic. The Riding Company will contact you by email or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that The Riding Company provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
  15. Notices.
    1. All notices given by you to The Riding Company must be given to The Riding Company at shop@theridingcompany.com. The Riding Company may give notice to you at either the email or postal address you provide to The Riding Company when placing an order, or in any of the ways specified in paragraph 14. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an email is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an email, that such email was sent to the specified email address of the addressee.
  16. Transfer of rights and obligations.
    1. The contract between you and The Riding Company is binding on you and The Riding Company and on our respective successors and assigns.
    2. You may not transfer, assign, charge or otherwise dispose of a contract, or any of your rights or obligations arising under it, without The Riding Company's prior written consent.
    3. The Riding Company may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of its rights or obligations arising under it, at any time during the term of the contract.
  17. Events outside our control.
    1. The Riding Company will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by events outside our reasonable control (Force Majeure Event).
    2. A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
      1. Strikes, lock-outs or other industrial action.
      2. Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.
      3. Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster.
      4. Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
      5. Impossibility of the use of public or private telecommunications networks.
      6. The acts, decrees, legislation, regulations or restrictions of any government.
      7. The failure of suppliers of The Riding Company to comply with the terms of supply agreements entered into with The Riding Company.
    3. The Riding Company's performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and The Riding Company will have an extension of time for performance for the duration of that period. The Riding Company will use reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which its obligations under the Contract may be performed despite the Force Majeure Event.
  18. Waiver.
    1. If The Riding Company fail, at any time during the term of a contract, to insist upon strict performance of any of your obligations under the contract or any of the Terms, or if The Riding Company fail to exercise any of the rights or remedies to which The Riding Company are entitled under the contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.
    2. A waiver by The Riding Company of any default shall not constitute a waiver of any subsequent default.
    3. No waiver by The Riding Company of any of the Terms shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with paragraph 14 above.
  19. Severability.
    1. If any of these Terms or any provisions of a contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
  20. Entire agreement.
    1. These Terms and any document expressly referred to in them represent the entire agreement between The Riding Company and you in relation to the subject matter of any contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.
    2. You and The Riding Company each acknowledge that, in entering into a contract, neither of parties has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in the Terms.
    3. Neither party shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any contract (unless such untrue statement was made fraudulently) and the other party's only remedy shall be for breach of contract as provided in the Terms.
  21. Our right to vary the terms.
    1. The Riding Company has the right to revise and amend the Terms from time to time.
    2. You will be subject to the policies and terms and conditions in force at the time that you order products from the website, unless any change to those policies or the Terms is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if The Riding Company notify you of the change to those policies or the Terms before the Partner sends you the Dispatch Confirmation (in which case The Riding Company have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products).
  22. Law and jurisdication.
    1. Contracts for the provision of services through the website and will be governed by English law. Any dispute arising from, or related to, such contracts shall be subject to the exclusive jurisdiction of the courts of England and Wales.